Job Title

Internship Costumer Experience Management


Job Description

Location: Amsterdam
Type: Internship. Not suitable for Thesis
Length: 6 months
Time: 40 hours/week
Expected Start Date: September 2021

In this role, you have the opportunity to

Become part of a very exciting and strategically important journey to put Customer Experience front and center. In todays world people have much higher demands on where and what they invest their money in. Come join our great team!

You are responsible for

  • Participate in projects that are part of the overall Customer Experience goals

  • Support with providing project status updates and project status tracking

  • Preparing and supporting with network calls/webcasts/company wide events

  • Doing analysis and conducting interviews for the Customer Experience Maturity Scans to measure maturity of the organization

You are a part of

The Customer Experience Core team, where all large worldwide activities are being designed, set-up and managed. We are currently a small but growing team. You will be working at our head office in Amsterdam if the current COVID19 situation allows us.

To succeed in this role, you should have the following skills and experience

  • Studying towards your Master’s degree in area of : Business Administration, Business Management, Economics with interest in (Consumer) Marketing

  • Good knowledge of English language both verbally and written

  • Analytical thinker, ability to swap between the bigger picture and the details

  • Self-starter: not afraid to look for information and reach out to colleagues on all levels

  • Structured and organized, able to organize, compile and prepare documentation

  • Good knowledge of Microsoft Office: advanced skills in Excel

  • Ideally some knowledge / experience with change management

In return, we offer you

Learn from the experts and build a good understanding of transformation/change management for large-scale global programs (affecting > 15.000 people worldwide). A skill/experience that will be beneficial for many future roles and situations.

Please note that in order to be considered for an internship, you need to be registered as a student during the entire internship period. Formal documentation of which may be requested at any time. Students from outside the EU need to fill in an NUFFIC agreement, which needs to be signed by the student and the university. Please note that the contents of our regular internship assignments are not suitable for professionals (and/or MBA students) with professional work experience.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

To apply for this role, please click here.